{"id":3,"date":"2024-11-19T19:16:29","date_gmt":"2024-11-19T19:16:29","guid":{"rendered":"https:\/\/omp.surgery\/?page_id=3"},"modified":"2025-03-11T07:55:39","modified_gmt":"2025-03-11T07:55:39","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.omp.surgery\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<h2><u>Oxford Migraine Practice customer privacy notice<\/u><\/h2>\n<p>This privacy notice tells you what to expect us to do with your personal information.<\/p>\n<ul>\n<li>Contact details<\/li>\n<li>What information we collect, use, and why<\/li>\n<li>Lawful bases and data protection rights<\/li>\n<li>Where we get personal information from<\/li>\n<li>How long we keep information<\/li>\n<li>Who we share information with<\/li>\n<li>How to complain<\/li>\n<\/ul>\n<h2><u>Contact details<\/u><\/h2>\n<h3>Oxford Migraine Practice<br \/>\nThe New Foscote Hospital,<br \/>\n2 Foscote Rise,<br \/>\nBanbury<br \/>\nOX16 9XP<\/h3>\n<h3>Telephone:01865 965835<\/h3>\n<h3>Email: info@omp.surgery<\/h3>\n<h2><u>What information we collect, use, and why<\/u><\/h2>\n<p>We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:<\/p>\n<ul>\n<li>Name, address and contact details<\/li>\n<li>Gender<\/li>\n<li>Pronoun preferences<\/li>\n<li>Date of birth<\/li>\n<li>NHS\/HSC\/CHI number<\/li>\n<li>Next of Kin details including any support networks<\/li>\n<li>Emergency contact details<\/li>\n<li>Photographs<\/li>\n<li>Health information (including medical conditions, allergies, medical requirements and medical history)<\/li>\n<li>Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)<\/li>\n<li>Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)<\/li>\n<li>Payment details (including card or bank information for transfers and direct debits)<\/li>\n<li>Insurance policy details<\/li>\n<li>Records of meetings and decisions<\/li>\n<li>Call recordings<\/li>\n<\/ul>\n<p>We also collect the following information to provide patient care, services, pharmaceutical products and other goods:<\/p>\n<ul>\n<li>Racial or ethnic origin<\/li>\n<li>Health information<\/li>\n<\/ul>\n<p>We collect or use the following personal information for patient app or portal functionality:<\/p>\n<ul>\n<li>Names and contact details<\/li>\n<li>Addresses<\/li>\n<li>Medical history<\/li>\n<li>Payment details<\/li>\n<li>Account information, including registration details<\/li>\n<li>Information used for security purposes<\/li>\n<\/ul>\n<p>We collect or use the following personal information to comply with legal requirements:<\/p>\n<ul>\n<li>Name<\/li>\n<li>Contact information<\/li>\n<\/ul>\n<p>We also collect the following information to comply with legal requirements:<\/p>\n<ul>\n<li>Health information<\/li>\n<\/ul>\n<p>We collect or use the following personal information for dealing with queries, complaints or claims:<\/p>\n<ul>\n<li>Names and contact details<\/li>\n<li>Address<\/li>\n<li>Payment details<\/li>\n<li>Relevant information from previous investigations<\/li>\n<li>Information relating to health and safety (including incident investigation details and reports and accident book records)<\/li>\n<li>Correspondence<\/li>\n<\/ul>\n<h2><u>Lawful bases and data protection rights<\/u><\/h2>\n<p>Under UK data protection law, we must have a \u201clawful basis\u201d for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO\u2019s website.<\/p>\n<p>Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO\u2019s website:<\/p>\n<ul>\n<li>Your right of access &#8211; You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. <a href=\"https:\/\/app-ico-content-prod-uksouth.azurewebsites.net\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#roa\">You can read more about this right here<\/a>.<\/li>\n<li>Your right to rectification\u00a0&#8211; You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. <a href=\"https:\/\/app-ico-content-prod-uksouth.azurewebsites.net\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtr\">You can read more about this right here<\/a>.<\/li>\n<li>Your right to erasure\u00a0&#8211; You have the right to ask us to delete your personal information. <a href=\"https:\/\/app-ico-content-prod-uksouth.azurewebsites.net\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rte\">You can read more about this right here<\/a>.<\/li>\n<li>Your right to restriction of processing\u00a0&#8211; You have the right to ask us to limit how we can use your personal information. <a href=\"https:\/\/app-ico-content-prod-uksouth.azurewebsites.net\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtrop\">You can read more about this right here<\/a>.<\/li>\n<li>Your right to object to processing\u00a0&#8211; You have the right to object to the processing of your personal data. <a href=\"https:\/\/app-ico-content-prod-uksouth.azurewebsites.net\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rto\">You can read more about this right here<\/a>.<\/li>\n<li>Your right to data portability\u00a0&#8211; You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. <a href=\"https:\/\/app-ico-content-prod-uksouth.azurewebsites.net\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtdp\">You can read more about this right here<\/a>.<\/li>\n<li>Your right to withdraw consent\u00a0\u2013 When we use consent as our lawful basis you have the right to withdraw your consent at any time. <a href=\"https:\/\/app-ico-content-prod-uksouth.azurewebsites.net\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtwc\">You can read more about this right here<\/a>.<\/li>\n<\/ul>\n<p>If you make a request, we must respond to you without undue delay and in any event within one month.<\/p>\n<p>To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.<\/p>\n<h3>Our lawful bases for the collection and use of your data<\/h3>\n<p>Our lawful bases for collecting or using personal information\u00a0to provide patient care, services, pharmaceutical products and other goods are:<\/p>\n<ul>\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<li>Vital interests \u2013 collecting or using the information is needed when someone\u2019s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.<\/li>\n<\/ul>\n<p>Our lawful bases for collecting or using personal information\u00a0for patient app or portal functionality are:<\/p>\n<ul>\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n<\/ul>\n<p>Our lawful bases for collecting or using personal information\u00a0to comply with legal requirements are:<\/p>\n<ul>\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n<li>Vital interests \u2013 collecting or using the information is needed when someone\u2019s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.<\/li>\n<\/ul>\n<p>Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:<\/p>\n<ul>\n<li>Consent &#8211; we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n<\/ul>\n<h2><u>Where we get personal information from<\/u><\/h2>\n<ul>\n<li>Directly from you<\/li>\n<li>Family members or carers<\/li>\n<li>Other health and care providers<\/li>\n<li>Charities or voluntary sector organisations<\/li>\n<\/ul>\n<h2><u>How long we keep information<\/u><\/h2>\n<p>We are required by law to keep medical records for 8 years after conclusion of treatment. After this a patients records will be deleted.<\/p>\n<h2><u>Who we share information with<\/u><\/h2>\n<h3>Others we share personal information with<\/h3>\n<ul>\n<li>Other health providers (eg GPs and consultants)<\/li>\n<li>Insurance companies, brokers and other intermediaries<\/li>\n<\/ul>\n<h2><u>Duty of confidentiality<\/u><\/h2>\n<p>We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:<\/p>\n<ul>\n<li>you\u2019ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);<\/li>\n<li>we have a legal requirement (including court orders) to collect, share or use the data;<\/li>\n<li>on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);<\/li>\n<li>If in England or Wales \u2013 the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or<\/li>\n<li>If in Scotland \u2013 we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the <a href=\"https:\/\/eur03.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.informationgovernance.scot.nhs.uk%2Fpbpphsc%2F&amp;data=05%7C02%7CSharice.Griffiths%40ico.org.uk%7Cfeed70f88eea46e825fa08dc48e56353%7C501293238fab4000adc1c4cfebfa21e6%7C0%7C0%7C638465397245676897%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=mga0Vhe9Dbw9%2BpCYtgyW%2F1BIRZ3kiOCFk8lh9zFJjDY%3D&amp;reserved=0\">Public Benefit and Privacy Panel for Health and Social Care<\/a> or other similar governance and scrutiny process.<\/li>\n<\/ul>\n<h2><u>How to complain<\/u><\/h2>\n<p>If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.<\/p>\n<p>If you remain unhappy with how we\u2019ve used your data after raising a complaint with us, you can also complain to the ICO.<\/p>\n<p>The ICO\u2019s address:<\/p>\n<p>Information Commissioner\u2019s Office<br \/>\nWycliffe House<br \/>\nWater Lane<br \/>\nWilmslow<br \/>\nCheshire<br \/>\nSK9 5AF<\/p>\n<p>Helpline number: 0303 123 1113<\/p>\n<p>Website: <a href=\"https:\/\/ico.org.uk\/make-a-complaint\/\">https:\/\/www.ico.org.uk\/make-a-complaint<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Oxford Migraine Practice customer privacy notice This privacy notice tells you what to expect us to do with your personal information. Contact details What information we collect, use, and why Lawful bases and data protection rights Where we get personal information from How long we keep information Who we share information with How to complain [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"page-templates\/policy-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy | Oxford Migraine Practice<\/title>\n<meta name=\"description\" content=\"Privacy policy for migraine surgery consultations and treatments. 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